Contact ghd, as with practically any brand, can be complex, especially if we take into account that it is a company from outside Spain. Don’t worry, because you don’t have to look any further: we have found all the contact methods, and we have grouped them to make it easier for you.
There is no brand as famous when it comes to hair care as ghd. Both their straighteners and dryers, and even their new ghd Duet Styler (which combines both functions!), are a bestseller. But what happens when one of your products has problems? How can we contact them? We’ll give you a hand!
Why contact ghd
Have you recently purchased one of the viral ghd straighteners? In that case, there may be different reasons that push you to want to contact the firm. Normally, the reasons why you usually contact the ghd technical service There are two: we want to make a return because the product is defective, or we are interested request a repair.
It may also be the case that we have placed an order and it is delayed more than necessary, and we are worried that there may be some error. Or, there are even those who choose to consult with the brand before purchasing a specific iron, in order to receive advice on the matter.
On the website of terms and Conditions from ghd they already tell us certain rights that we can have as users, and that you should always keep in mind.
- In case the product is defective or does not fulfill what it promised, they promise to refund your money, repair it or replace it, depending on the specific circumstances.
- There’s a withdrawal period during which you can return the item you have purchased, regardless of the reasons that push you to do so. This period is 14 calendar days, although the company recommends contacting the Customer Service as fast as possible. The price is refunded, but return costs are only refunded if the product is defective.
- As extra information regarding this withdrawal, you should know that if the packaging has been damaged, you may be refunded an amount less than the original. So we recommend that you always be careful in this regard.
- If it happens that you meet the conditions to be reimbursed for the shipping costs, you will always be refunded the full amount of the costs. cheaper that they offer you.
In any of the above situations, you will have to contact customer service. And you can do it through the different ways they offer on their website.
Contact methods
How do we contact ghd then? Let’s see it!
- Contact form on the official website: One of the easiest methods is to go to this link where you will find a “Contact us”. You will only have to fill in all the information and indicate the reason for your query, and they will respond to your email or call you at the contact phone number you offer.
- Email: If you prefer a more traditional route, you can always write to info-es@ghd.com.es. This way, you can put the reason for your email in the subject and attach images if deemed necessary.
- Phone number: When you are looking for maximum immediacy, it is best to call the customer service number directly. It is the following: 952 58 73 75.
- WhatsApp: In their help center you will find the option to contact them via WhatsApp, in a way that is as fast as it is direct. You just have to click on the icon, and a conversation will automatically open allowing you to talk to ghd. Of course, its hours are Monday to Thursday from 8 a.m. to 5 p.m., and on Fridays from 8 a.m. to 1 p.m.
- Physical address: Finally, you can always choose to write a letter with your request to the ghd technical service address. This is Santa Lucía Street Without Number, Nescania building; La Leala Industrial Estate; Postal Code 29631, Arroyo de la Miel, Málaga.
Do not hesitate to contact them if you have any problem, because they will surely be able to solve it quickly and efficiently.
The post How to contact ghd: technical service and customer service first appeared on Gearrice.